FAQ

How do I buy tickets?
Book your skating session online through our website.
From the 17th November you will be able to book in person at our box office at The North Pole Cambridge.
I have booked online… what next?
You will receive a confirmation email to whichever email address you provided. This email will also include an e-ticket which you can bring as confirmation either in paper or on your phone.
Can I change my booking?
Yes, login to your account and follow the simple instructions to change your booking. Your account was created and login details emailed when you originally purchased your tickets (please check your junk). Alternatively, email hello@thenorthpolecambridge.co.uk with the date change, however please allow up to 48 hours for this to be processed.
I haven’t received my ticket?
Please check your spam mailbox as our email may have gone there. Not there? Please email our customer service team on hello@thenorthpolecambridge.co.uk and we will assist you.
How long is the session on the ice for?
Sessions last for 45 min on the ice and 15min for skate exchange and session change. Please arrive at the skate exchange 30 minutes before your session time to allow ample time to put your skates on and store belongings.
When should I arrive?
Please arrive at the Skate Exchange 30 minutes before your session time to get ready to take to the ice and store belongings.
Is skate hired included?
Skate hire is included.
Can I bring my own skates?
Skate Hire is included in the ticket price. You are able to provide your own skates if preferred. Arena Group is not responsible for your skates, shoes or property when skating at our rinks. There is no reduction in price if you bring your own skates.
What are your skate sizes?
Our skate sizes go from size J8 to size14.
How old do you have to be to Skate on the Rink?
To skate on our rinks you have to be at least 3 years old. Skaters aged between 3 and 10 are classed as children and must be accompanied by an adult (18+) on the ice. Children between 10-12 years of age must be accompanied at the site with adults who are watching at all times. A ratio of 1 adult to 5 children will be accepted. You can skate on our rink up to any age, although you are responsible for skating safely and it is not recommended for anyone with serious illness, heart conditions or pregnant mothers to be.
What should I wear?
We recommend wrapping up in warm outdoor clothing and please wear gloves. On all outdoor ice rinks there is a risk of getting wet as surface water accumulates on top of the ice.
Can I bring my bag on the ice?
Bags of any description are NOT permitted on the ice, so we advise to only bring essentials with you. All bags must be placed in the lockers provided. Lockers cost £2.00 and are non-refundable. Please do not bring large baggage or valuable items to the ice rink as they will not fit into a locker.
What if the ice is wet?
The rink is prepared for changing weather conditions. It is still safe to skate on the ice during rain and snow, this does not affect the ability to skate on the rink.
Should I pre-book a session or can I turn up on the day?
We recommend that all sessions are pre-booked online to avoid disappointment and avoid queues on site at busy periods. Tickets can be printed at home from the online system. This will guarantee your selected session time. The Box Office on site is open daily, although will have varying lengths of queue at peak times. Tickets can be purchased for future sessions at the box office in addition to the website.
Can I book a Skate aid?
Due to health and safety we have a limited number of skate aid penguins available per session, which can be booked on a first come, first served basis. They are £5 each (cash only) to hire and are available from the skate exchange area. PLEASE NOTE – These are limited in number and availability at the rink, subject to business levels and we cannot guarantee their availability.
Do you have skate marshalls?
Our Ice Skate Marshalls are on the ice rink to monitor safe skating and will assist when possible if you are a novice.
When should I arrive?
Please arrive at the skate exchange 30 minutes before your session time to get ready to take to the ice and store belongings.
Will I get wet when skating on the rink?
On all outdoor ice rinks there is a risk of getting wet, if you have any contact with the surface of the ice rink. Please wrap up warm in appropriate outdoor clothing, with hats, scarves and we recommend that you wear gloves. It is still safe to skate on the ice during rain and snow and this does not affect the ability to skate on the rink.
Is there a spectator area?
Yes we have an adjoining spectator decked area and viewing platform at our ice rinks.
Do I have to pay to be a spectator?
It is FREE. Spectators do not have to pay to access the decked viewing areas. Our rink is located close to hot drink, hot food and bar outlets.
If I cannot make it to my booked session, will I get a refund?
Unfortunately, we cannot offer any refunds for non-attendance. Where it is possible, we will try to accommodate you in another session, with advance notice, this will be subject to availability and ticket category and is not guaranteed.
If the weather is very poor, will I be able to skate?
Usually the outdoor ice rink is open in all weathers. Our advanced cooling equipment keeps the rinks frozen and operational in most weathers. In the unlikely event that extreme weather conditions force us to close the rink we will arrange for you to book into an alternative session. Our manager will make this decision in the interests of your safety. No refunds will be given.
Where are you!?
The North Pole is in the centre of Parker’s Piece, Parkside, Cambridge, CB2 1AA. Please see the map on our website.
Can I park at the Ice Rink?
Please check out our location details on the ‘Find Us’ tab which have maps and advise on recommended transport links.
Cambridge – Parking available in roads nearby and the nearby Queen Anne Terrace Car Park. Parkers Piece is served by main bus routes and is close to Cambridge mainline station.
Is there somewhere to buy food and drinks at the rink before or after skating?
Yes, we have a wide selection of food and drinks available.
Can I skate on Christmas Day?
Unfortunately, we are closed on Christmas Day but we are open all other days shown on our website.
Is there wheelchair access?
Yes, the ice rink is fully accessible for wheelchair users. It’s also free for a carer to accompany you on the rink. If you have already paid for the carer to skate don’t worry! Just head to the box office on the day and we’ll issue you a refund.
If you are skating with someone who has a disability, please call before your session on 01223 652307.
Are there toilets at the ice rink?
Yes there are toilets available nearby.
Where can I store my luggage whilst I skate?
We will have a lockers to store bags and shopping whilst you skate at £2 per Locker (non-refundable). NB 1 x £2 coin is required.
I would like to celebrate a special occasion at The North Pole, do you cater for parties?
Absolutely. We have an automatic discount of 10% off if you have over 10 people (excludes family tickets).
Should you want to take over the entire rink or organise a package deal for a group please contact hello@thenorthpolecambridge.co.uk
I have further questions that have not been answered here…
Please email our customer services who will be happy to assist you hello@thenorthpolecambridge.co.uk